Measure what matters.
Establish useful performance measures that relate to your operational objectives.
Keep improving as your people, processes, systems and priorities evolve. Connect what the operation teaches you with what you improve next.

Establish useful performance measures that relate to your operational objectives.
Review outcomes, exceptions and changing requirements with the people using the solution.
Prioritize refinements and new opportunities, with scope and responsibilities agreed together.
The Mapping Sprint identifies practical opportunities and the information, systems and oversight they depend on.